Interactive Voice Agents
Interactive Voice Agents are one of Agentory's most dynamic modules. These agents are built to make two-way, AI-driven voice calls that simulate natural conversations, perform defined tasks, and adapt to user responses. Unlike traditional voice bots with rigid scripts, Agentory's voice agents are context-aware and designed for real-world performance.
They can be used for tasks such as:
Collecting customer feedback post-purchase
Following up on service inquiries
Providing appointment reminders
Conducting voice-based lead qualification
These agents can operate autonomously, track outcomes, and escalate to human reps if needed.
Key Features
Adaptive Dialogue
Uses AI to respond naturally based on conversation flow
Prompt Scripting
Fully customizable logic tree with fallback handling
Response Tracking
Logs key phrases and actions during the call
Integration Ready
Connects with CRMs, support tools, and internal data
How It Works
flowchart TD
A[User Creates Agent] --> B[Defines Purpose and Scripting Logic]
B --> C[Assigns Contact List or Trigger]
C --> D[Voice Agent Makes Call]
D --> E[Real-Time AI Dialogue]
E --> F[Logs Data and Follow-up]The agent is configured using Agentory's no-code interface. Once the scripting logic and triggers are defined, the agent can begin calling users from a provided list. During the call, the AI adapts its responses based on tone, keywords, and predefined fallback instructions. Call summaries and analytics are available in the dashboard for tracking success.
Use Case: Customer Feedback Loop
An eCommerce company sets up a Feedback Agent that automatically calls customers two days after delivery. The agent greets the customer, asks targeted questions, and categorizes the responses into positive, neutral, or negative. Summaries are pushed into the company's CRM, allowing the support team to act on negative feedback immediately.
Agentory's Interactive Voice Agents create meaningful, data-driven engagements without the cost or complexity of large call center operations. They are ideal for modern businesses seeking efficiency, consistency, and adaptive outreach.
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